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FAQ

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FAQ 

 

CAN I USE MORE THAN ONE DISCOUNT PER ORDER?

Only one discount code is permitted per order. When entered correctly, the promotional discount will show in your cart. A discount cannot be honored if it has not been entered during checkout or after your order is confirmed. Discount codes cannot be applied to tax or shipping fees. Discount codes do have expiration dates. 

HOW IS THE MINIMUM DOLLAR AMOUNT DETERMINED TO QUALIFY FOR FREE SHIPPING?

Free Shipping is valid with any order over $50 within the USA. The total must be $50+ after any applicable discounts are applied and before tax is calculated.

I RECENTLY MADE A PURCHASE, AND NOW THERE IS A SALE HAPPENING. CAN I GET A DISCOUNT APPLIED TO MY PREVIOUS PURCHASE?

Sorry, but we are unable to accommodate this request. The order must be placed during the promotional sale dates.

WHAT SHIPPING METHODS ARE USED? 

We use USPS Priority Mail for our orders. If the package weights more than 5 pounds we will occasionally use UPS Ground. 

WHEN WILL MY ORDER SHIP? 

We do our very best to ship your products the same day you order them. All orders will be shipped out in 1-2 business days.

WHEN WILL MY ORDER ARRIVE? 

We will send you a tracking number after your order ships, and you can follow it every step of the way.

HOW DO I RETURN A PRODUCT?

Click here for instructions.

HOW CAN I EXCHANGE AN ITEM?

We currently do not have the ability to process an exchange. If you would like to exchange an item for any reason, you will need to Create a Returnand complete a new order for the new items your desire. 

REFUSAL OF PACKAGE/WRONG ADDRESS ENTERED DURING CHECKOUT BY CUSTOMER

Shipping charges will not be refunded. Only the price of the goods returned in new condition.

MY PACKAGE SHOWS DELIVERED BUT I DID NOT RECEIVE IT

All orders are shipped via USPS. If your order shows delivered, but you have not received it, the responsibility is yours. Please check with your neighbors, speak to your postman and main post office. If your package is considered lost or stolen and can be subjected to an investigation with the United States Postal Service. Please open a claim with the USPS. Future orders we suggest requiring signature confirmation in your order notes.

HOW CAN I TELL THE WORLD HOW AMAZING YOU ARE? 

Follow us on Facebook, Twitter and Instagram, and tag @greencorenaturals and #greentothecore and spread the love because Green Core Naturals loves you!

HOW TO AVOID RETURNS:

Let one of our Green Beauty Experts assist you! Green Beauty Experts can help with finding just the right products for you and your unique skin tone & type, and more!

We are available by phone 1.586.371.4962 Monday-Friday 9 a.m.-5 p.m. EST, or you can email info@gcnaturals 24 hours a day.

If you are returning an item because it is damaged or defective or you did not receive the product ordered, we will provide a prepaid return label free of charge via email.

Still have a question? Please feel free to contact us with any further questions you may have at: info@gcnaturals.com

Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Green Core Naturals assumes no liability for inaccuracies or misstatements about products.

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